Workshop resources
Free to use
Leveraging UX for CX Success
If you attended my presentation to the Altoona Chamber of Commerce, “Leveraging UX principles for CX success online and off,” here are my slides and the matching worksheets to use on your own.
Slides
Worksheets
More about this presentation
This presentation and workshop covers the basics of user experience design and how those principles can be applied to designing customer experiences, both online and off.
It was developed specifically for small businesses that need a quick, simple way to address gaps in the customer experience.
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